Date of Award

Summer 7-21-2025

Document Type

Dissertation

Degree Name

Doctor of Business Administration (DBA)

Department

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First Advisor

Dr. John A. Parnell

Second Advisor

Dr. Shaun W. Davenport

Third Advisor

Dr. Diane C. Kutz

Abstract

Enterprise Resource Planning (ERP) systems are crucial to enhancing organizational performance, efficiency, and strategic competitiveness in small to medium-sized enterprises (SMEs). ERP adoption in SMEs has been known to fail, with more than 75% of the implementations considered failures. These barriers are compounded by cognitive biases, such as temporal discounting (TD) and optimism bias (OB), which skew the strategic decision-making process. The framework suggested in this paper explains the relationships between top management support (TMS), information quality (IQ), system quality (SQ), user satisfaction (US), optimism bias (OB), and temporal discounting (TD) and their impact on ERP implementation success (EIS) and user satisfaction (US). Firm size (number of employees) and firm age (the year the organization was founded) were used as control variables. Following the IS-impact model and the technology acceptance model (TAM), this study highlights the role of ease of use and perceived usefulness in user involvement and satisfaction, leadership, high-quality information systems, and the reduction of cognitive biases in successful ERP implementation. The findings have implications for SME leaders and ERP practitioners in enhancing implementation results through superior decision-making and leadership and avoiding biases. This paper contributes to technology acceptance and strategic decision-making in SMEs.

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