Abstract
Over the last several decades, quality improvement approaches and applications have expanded beyond the manufacturing floor to other areas of the operation. In more recent years, service industries have embraced the concepts of continuous improvement and six sigma as well. In applying the quality tools to service processes, challenges have developed in making the transition from factory volume production rates and the sometimes more variable activity rates of services
Recommended Citation
Chow, Alan; Tressler, Ameina; and Woodford, Kelly C.
(2013)
"A Comparison of Control Charting Applications for Variable Sample Sizes in Service Processes,"
Journal of Business, Industry, and Economics: Vol. 18, Article 6.
Available at:
https://roar.una.edu/jobie/vol18/iss1/6